Nsofranko212
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11-06-2022
03:50 AM
Connects to internet for short period of time then kicks me out
So I’m able to connect to the internet/Wi-Fi then I’ll be watching something and and it will start loading and end up kicking me off and saying I’m not connected any longer. Restart router and Roku-tv and then it will work again. Comcast’s said it’s not on them it has something to do with the Wi-Fi that’s built into tv, need help!
1 REPLY 1
RokuKariza-D
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11-06-2022
08:09 AM
Re: Connects to internet for short period of time then kicks me out
Thanks for reaching out here in the Community.
Since your internet service provider is Comcast, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.
Let us know how it goes!
All the best,
Kariza
Kariza D.
Roku Forum Moderator
Roku Forum Moderator