Wi-Fi & connectivity

[Carrotop410]

Why can I not get my tv to connect to xfinity wifi it says connected but it won’t bring up the web page to sign it 

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @Carrotop410!

We appreciate you reaching out for support and we'd be happy to help you connect your Roku TV to your network connection successfully.

We'd like to gather further information about this so we can assess your concern better and find you the best resolution possible. With this, kindly provide us with the following details:

• Is this your first time setting up a network connection?
• Have you connected to your Wi-Fi via setting up its password?
• Try accessing any apps on your Home screen to test if you can start streaming.

In the meantime, these support articles may help you resolve your issue:

• How to connect your Roku streaming device to the internet
• How to fix internet errors and issues on your Roku streaming device
• How to improve the Wi-Fi or wireless internet connection to your Roku streaming device

Feel free to let us know if you have any additional information you want to add and we can go from there.

Best regards,
Carly

[Carrotop410]

I have connected to an xfinitywifi connection in the past on the same tv but when I try to now once I click on xfinitywifi I can not get the web page to pop up that allows me to enter my username and password instead it says no internet connection please reset your router or turn your tv off and back on 

[RokuCarly]

Thank you for the added information, @Carrotop410.

Have you tried rebooting your router? If so, and the issue persists, we highly suggest changing the password for your Wi-Fi and setting up your network on your Roku TV again to see if this will trigger or generate the pop-up icon that allows you to enter your username and password. 

Please be informed that once you have successfully connected your TV to your Wi-Fi, you don't need to set up your username and password whenever you power on your TV.

If the issue persists after doing so, we also recommend connecting your Roku TV to an alternative network connection to see if this will make any difference. Perhaps a mobile hotspot would do. If the issue still occurs, we highly suggest contacting your Internet Service Provider to reboot your network.

Please keep us posted on how it goes! We'd love to continue assisting you.

Best regards,
Carly