Wi-Fi & connectivity

[Tyanito124]

Recently moved to a Roku - I watch Netflix, Hulu, etc. and 20 min into movie or show I  am bounced off wireless.  I restart Roku and begin again.  Help 

[RokuERey]

Hi @Tyanito124,

Thank you for contacting us, and welcome to the Roku Community!

I apologize for the delayed reply. We've noticed that you're experiencing playback issues with these channels. We're here to help.

If you see this behavior coming back again, we've got you covered with our support page here: How to resolve a channel playback issue.

Let us know what you find out and if it works.

Thanks,
Rey

[jontalk]

@Tyanito124It's important to state the Roku model, firmware version and type of Internet connection when posting. That said, the most common reason for this behavior is WiFi channel congestion. Using an app like WiFi Analyzer for Android, or something similar for IOS devices. Once installed, it will show nearby users and the channels they're using as well as ratings for the best choice. Choose one that's lest congested and log into the router/gateway and change it. This will most likely resolve the problem