Using your smart home devices

[AmberD89]

I just bought a Roku indoor camera 360° SE and downloaded the Roku Smart Home app. I get all the way to the password stage and then it tells me “Unable to create account” but doesn’t tell me why. I followed the password guidelines.

[RokuDanny-R]

@AmberD89 

Thanks for the post.

When you are signing into the Roku Smart Home mobile app, are you making sure to login with your Roku account credentials?

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[AmberD89 · Accepted solution]

I was trying to create an account (I didn't have an existing Roku account) on the app because it was an option. I was able to create a Roku account separately and then log into the Smart Home app that way.

Thanks!