Using your smart home devices

[Marie425]

I had several entry sensors connected through my smart home app. All were working then one stopped working and went offline. I tried everything to get it working. Finally I removed it but now it doesn’t want to reconnect. The sensor lights are working and the hub says it’s trying to connect but it isn’t actually connecting. Any advice??? Thanks.  #doorentrysensor

[RokuArjiemar · Accepted solution]

Hello! @Marie425,

Thank you for reaching out to the Roku Community!

We understand your concern about your Roku Smart Home Entry Sensor being offline. We're here to help.

Offline errors may be caused by a temporary drop or slowdown in the network connection. Use the steps below to refresh the connection to your smart home devices.

If you have frequent offline issues, continue with the steps in the How to Fix Connectivity Issues section to check your connection and look for updates.

Refresh the screen

If you see an offline error when trying to view your smart home camera or doorbell live stream, tap the Refresh icon.

Restart the app

Restart the smart home app on your mobile device using the following instructions.

1. Close the app on your mobile device
   • iOS: Swipe up (or double tap the Home button on older devices) and then swipe the app to close it
   • Android: Swipe up (or press the Recents button on older devices) and then swipe the app to close it
2. Re-launch the smart home app and try again

Many issues can be resolved by restarting your smart home device and then trying to perform the action again. 

Restart your home monitoring system

Use the following steps to restart your Roku Monitoring Hub or Roku Home Monitoring Accessories.

Roku Monitoring Hub: Hold the Reset button, located on the back of the hub, for 8 seconds and then release the button.

Roku Home Monitoring Accessories: Remove the batteries from the home monitoring accessory and then reinsert the batteries.

Please check here for more detailed information on how to fix a Roku Smart Home device that is offline.

Keep us updated on any developments, and we will be glad to help you further. 

Thanks,
Arjiemar

[Marie425]

Hi. I did all of the suggested steps which did not work to fix the entry sensor. I deleted it and have tried to add it again. I hold the button until the light flashes on it like it says and the hub is saying ready to connect. It just isn’t connecting. Thank you.