WildcatAldez
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3 weeks ago
Door Sensor Not Activating Alarm
I have multiple entry doors on my house. All my door sensors will chime when the door is opened and I get the notifications saying door is opened or close. Only the front door sensor will set off the alarm, none of the other sensors will set off the alarm (ie back door, door to garage, basement door, etc.)... What's the issue there?
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3 weeks ago
Re: Door Sensor Not Activating Alarm
Hi @WildcatAldez,
Greetings from the Roku Community!
We understand you're having a problem with the sensors since it was not able to trigger the alarm. We're happy to help. Please try to restart your sensor by following the steps below:
- Remove the back from the sensor.
- Motion slid up and off.
- Door/Window pop off.
- Remove the batteries and then reinsert them making sure they are put in correctly.
Please try doing this and see if it helps with what you're experiencing.
Best,
The Roku Community Team
John
Roku Community Moderator
Roku Community Moderator