Using your smart home devices

[eyoungtoyne]

Roku Home monitor entry sensor availability

I purchased the system a month ago and have to get more entry sensors to make the system effective.  

They are sold out everywhere I have looked.

Have they been discontinued??
I hope I did not waste my money on a product that is not usable? 

[RokuRiamie-D · Accepted solution]

Hi @eyoungtoyne,

Welcome to the Roku Community!

I noticed in your post that you are looking for an available Roku Home Monitoring entry sensor. I will be glad to give you more information about this.

Since our Roku Home Monitoring System, Motion Sensor, and Roku Entry Sensor are currently out of stock due to high demand on the Roku website, we highly recommend visiting our partnered retailers, such as Best Buy, Target, and Walmart, where you may be able to find these products.

We appreciate you for having an interest in purchasing more Roku products.

Regards,
Riamie

[eyoungtoyne]

Considering they still are not available anywhere, I presume they are no longer available… very disappointing to say the least.  I don’t understand how the home monitoring systems are readily available however the sensors (which are in the systems still on shelves) are nowhere to be found online.  I would not recommend buying these products, as there is no support.  Online chat help is atrocious, as they claim to looking into the issue and promise an email in 2-3 days with an update, still awaiting the email from over a month ago. 

[jrsmith_68]

I am also struggling to find additional door sensors.  NOBODY has them.  Online support says to check Walmart, they are also sold out.  I am within my 30 day window to return so looks like I will be doing that.

[RokuRiamie-D · Accepted solution]

Hi @jrsmith_68,

Welcome to the Roku Community!

We understand that you are having trouble getting the extra sensors for your Home Monitoring System. Right now, we do not have any in stock, and we cannot say when we will have more available.

Thank you for your patience and understanding.

Regards,
Riamie