oldballs
Level 7

Do I have to subscribe just to use a camera?

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Am I required to subscribe just to use a **bleep** camera?

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RokuMary-F
Roku Employee
Roku Employee

Re: Do I have to subscribe just to use a camera?

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Hi @oldballs,

Thanks for the inquiry.

You can find more information about Roku Smart Home subscription costs on our Support page here: Roku Smart Home Subscription

In addition, you can also see the pricing when accessing your Roku account through Manage your subscriptions.

For Roku cameras and video doorbells, you don't need a Roku Smart Home Subscription to use the basic functions of your devices, but if you’d like to unlock advanced features, you will need a subscription. Many customers find the Cloud recording to be a huge benefit of the subscription. That way, if you can’t get to a motion or sound notification right away, you can still see exactly what happened for up to 14 days. You can also filter events by type, which allows you to see only the events you care about—like package deliveries—and not ones you don’t—like a car turning around in your driveway.

The Roku Smart Home Subscription gives you access to premium features such as:

  • Every move — recorded: your Roku camera or doorbell starts recording the moment it detects motion or sound and stores it in the cloud for up to 14 days
  • Smart detection: customize alerts for people, packages, pets, or cars — so you only get the notifications you want
  • Package identification: get a notification when your camera detects a package and see the image right on your smartphone’s lock screen

Purchase a Roku Smart Home Subscription at any time during the free trial period to continue getting premium service benefits without disruption. You can also subscribe any time after the free trial ends. If you don't subscribe, you can use your cameras or doorbells with the free features:

  • Live streaming, no cloud recording
  • Basic motion and sound detection, no filtering for people, package deliveries, and more
  • Push notifications
  • 5-minute cool-down period between event alerts

I hope you'll find this helpful. Let us know in case you've still got any questions.


Best regards,
Mary

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3 REPLIES 3
RokuMary-F
Roku Employee
Roku Employee

Re: Do I have to subscribe just to use a camera?

Jump to solution

Hi @oldballs,

Thanks for the inquiry.

You can find more information about Roku Smart Home subscription costs on our Support page here: Roku Smart Home Subscription

In addition, you can also see the pricing when accessing your Roku account through Manage your subscriptions.

For Roku cameras and video doorbells, you don't need a Roku Smart Home Subscription to use the basic functions of your devices, but if you’d like to unlock advanced features, you will need a subscription. Many customers find the Cloud recording to be a huge benefit of the subscription. That way, if you can’t get to a motion or sound notification right away, you can still see exactly what happened for up to 14 days. You can also filter events by type, which allows you to see only the events you care about—like package deliveries—and not ones you don’t—like a car turning around in your driveway.

The Roku Smart Home Subscription gives you access to premium features such as:

  • Every move — recorded: your Roku camera or doorbell starts recording the moment it detects motion or sound and stores it in the cloud for up to 14 days
  • Smart detection: customize alerts for people, packages, pets, or cars — so you only get the notifications you want
  • Package identification: get a notification when your camera detects a package and see the image right on your smartphone’s lock screen

Purchase a Roku Smart Home Subscription at any time during the free trial period to continue getting premium service benefits without disruption. You can also subscribe any time after the free trial ends. If you don't subscribe, you can use your cameras or doorbells with the free features:

  • Live streaming, no cloud recording
  • Basic motion and sound detection, no filtering for people, package deliveries, and more
  • Push notifications
  • 5-minute cool-down period between event alerts

I hope you'll find this helpful. Let us know in case you've still got any questions.


Best regards,
Mary

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K8R
Level 7

Re: Do I have to subscribe just to use a camera?

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what is a 5 min cool down period between events? what if I dont want that? Do I still get motion detection without the subscription? Does the app look the same?

why the heck does it save my IP address from the device i was using when I accessed this website? I dont want it to save my mobile device IP either!
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renojim
Community Streaming Expert

Re: Do I have to subscribe just to use a camera?

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The cool down is how much time must pass before you get another notification, so if there's constant motion you won't get a slew of notifications for what's really just one event.  It can be set in one minute increments from 1 to 5 minutes.

The app doesn't change without a subscription and I think you still get notifications, but no video is recorded, just a still image.  The Roku documentation could be clearer on what you lose without a subscription and I need to play with my cameras more.  I'm just trying to give a little help until someone more knowledgeable or with more experience comes along.

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