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Taryn89
Newbie

Camera Motion tracking is not available

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I use to be able to see in purple a highlighted area on my videos to show me what triggered the motion but now I don't. I heard to turn on motion tracking but not sure where I find this on my mobile app. Can someone please assist?

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Camera Motion tagging is not available

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Hi @Taryn89,

Welcome to the Roku Community!

We understand that you are not longer seeing the motion tagging on your Roku camera. We would be more than willing to provide you with further details about this.

We would like to bring to your attention that motion tagging functionality has been discontinued in camera firmware versions 6.0 and higher. As a result, cameras operating on these versions will no longer support motion tagging features.

Thank you for your understanding. Please let us know if there's anything else you would like to address.

Cheers,
Riamie

Riamie D.
Roku Community Moderator

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Camera Motion tagging is not available

Jump to solution

Hi @Taryn89,

Welcome to the Roku Community!

We understand that you are not longer seeing the motion tagging on your Roku camera. We would be more than willing to provide you with further details about this.

We would like to bring to your attention that motion tagging functionality has been discontinued in camera firmware versions 6.0 and higher. As a result, cameras operating on these versions will no longer support motion tagging features.

Thank you for your understanding. Please let us know if there's anything else you would like to address.

Cheers,
Riamie

Riamie D.
Roku Community Moderator
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