Using your smart home devices

[Rattlehead73]

I’ve noticed my mute notifications rules have stopped working since the recent update. 

[RokuReynan-L]

Hi, @Rattlehead73.

Greetings from the Roku Community!

Thanks for letting us know that you're having an issue with the rules. We're here to help.

Could you please try to recreate the rule? Let's see if that would make any difference.

Please keep us posted.

Thanks,
The Roku Community Team

[Rattlehead73]

I did try that, as recreating the rule has solved this issue for me in the past. Unfortunately, it didn't solve it this time.

I have two rules, applied to all cameras.

Mute notifications (7am-7pm)

Unmute notifications (7pm-7am).

[Rattlehead73]

Today notifications are working as they should. Strange.

[Rattlehead73]

I spoke too soon.

Yesterday the mute notifications rules wasn’t working at all. I was getting notifications during hours that they should’ve been muted.

Today, I’m not getting any notifications at all. I just walked in front of three different cameras. Events were recorded, but no notifications were sent.

[RokuReynan-L]

Hi, @Rattlehead73.

Thanks for getting back to us! 

We appreciate you providing us with this information. We're here to provide some steps you can try.

Could you please try to uninstall and reinstall the app? Let's see if that would make any difference.

Please keep us posted.

Thanks,
The Roku Community Team

[Rattlehead73]

Thank you for your reply, but I’ve already tried reinstalling the app. This issue seems to happen randomly. Yesterday the notifications were working fine for all cameras. Today, only works on a couple of my cameras. Also, it fails to pick up obvious motion and start recording randomly as well. Both are hit or miss.

[RokuReynan-L]

Hi, @Rattlehead73.

Thanks for getting back to us!

Here are some additional steps you can try:

1. Select your device from the Home screen
2. Tap Settings
3. Select Notifications
4. Select Detection Settings
5. Adjust the Motion Detection Sensitivity to a high

Furthermore, you may visit this support article on how to use smart detection for your Roku Smart Home camera or video doorbell

Please keep us posted.

Thanks,
The Roku Community Team

[Rattlehead73]

I appreciate the suggestions. I always keep my detection sensitivity set at 100. I'm familiar with the smart detection settings. I have it set to record persons only, as setting it to all motion would trigger the cameras constantly since we have so many cats around the yard.

Thanks,

Dewayne