Using your smart home devices

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ajswifey24
Channel Surfer

Wired outdoor camera not recording events or sending notifications

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My wired garage camera is not recording or sending me notifications yet the front door camera is. All the settings are turned on as well as I turned up sensitivity. It was recording and sending them up to two days ago. I called Roku and I could have done more myself than what she did for me. HELP

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RokuReynan-L
Community Moderator
Community Moderator

Re: Wired outdoor camera not recording events or sending notifications

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Hi, @ajswifey24.

Thanks for getting back to us! 

We appreciate you letting us know that you're still having the same issue. We're here to provide steps you can try.

Could you please remove the camera from your app and set it up again?

Here's how:

  1. On the Home screen, select your smart home device
  2. Tap Settings 
  3. Scroll down and tap Delete device
  4. Tap Delete or Yes to confirm your selection
  5. Re-setup your camera

Furthermore, you may visit this support article on how to unlink a Roku Smart Home device from your Roku account

If the issue persists, please let us know.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator

View solution in original post

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8 REPLIES 8
RokuReynan-L
Community Moderator
Community Moderator

Re: Wired outdoor camera not recording events or sending notifications

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Hi, @ajswifey24.

Greetings from the Roku Community!

Thanks for bringing us about having an issue with your event recordings. We're here to help. 

Could you please try uninstalling and re-installing the app? Let's see if that would make any difference.

Please keep us posted.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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ajswifey24
Channel Surfer

Re: Wired outdoor camera not recording events or sending notifications

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I have and it still doesn’t work. My husband unplugged it and put it back in and it recorded one event and hasn’t again. If I wasted $80 for a year on a camera that doesn’t work I’m not gonna be a happy person 

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ajswifey24
Channel Surfer

Re: Wired outdoor camera not recording events or sending notifications

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Seems people are saying after the free trial they tend to not work? My one works fine just not the garage one . 

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RokuReynan-L
Community Moderator
Community Moderator

Re: Wired outdoor camera not recording events or sending notifications

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Hi, @ajswifey24.

Thanks for getting back to us! 

We appreciate you letting us know that you're still having the same issue. We're here to provide steps you can try.

Could you please remove the camera from your app and set it up again?

Here's how:

  1. On the Home screen, select your smart home device
  2. Tap Settings 
  3. Scroll down and tap Delete device
  4. Tap Delete or Yes to confirm your selection
  5. Re-setup your camera

Furthermore, you may visit this support article on how to unlink a Roku Smart Home device from your Roku account

If the issue persists, please let us know.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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ajswifey24
Channel Surfer

Re: Wired outdoor camera not recording events or sending notifications

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Is this going to affect my subscription 

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RokuReynan-L
Community Moderator
Community Moderator

Re: Wired outdoor camera not recording events or sending notifications

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Hi, @ajswifey24.

Thanks for getting back to us! 

No worries, it will not affect your camera subscription. Once the camera is set up again, it will automatically be added to the camera subscription.

If the issue persists, please let us know.

Thanks,
The Rou Community Team

Reynan L.
Roku Community Moderator
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ajswifey24
Channel Surfer

Re: Wired outdoor camera not recording events or sending notifications

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It’s working 

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RokuReynan-L
Community Moderator
Community Moderator

Re: Wired outdoor camera not recording events or sending notifications

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Hi, @ajswifey24.

Thanks for getting back to us! 

We appreciate you letting us know that your camera is now working. If there's anything else we can do to assist you, please let us know. We're always willing to help.

Furthermore, you may visit this support article how to set up event recordings

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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