Solving playback issues

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brokenstuff
Reel Rookie

therokuchannel.roku.com videos don't play

4-18-2023

 

None of the shows that I click on on the therokuchannel.roku.com website will play. It says something went wrong. I used both a computer and a cell phone. I am on the internet not using a roku device.

I normally can click on shows and watch them, but they will not play today. It just says something went wrong.

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5 REPLIES 5
RokuMary-F
Retired Moderator

Re: therokuchannel.roku.com videos don't play

Hi @brokenstuff,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you're seeing when streaming The Roku channel through the website. We will work with you to know what went wrong so we can assist you further and fix the issue.

One suggestion we would like for you to try is to connect your mobile device to an alternate network, such as a mobile hotspot.

We would recommend trying to see if that resolves your issue. Please keep us posted.


Best regards,
Mary

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RokuMary-F
Retired Moderator

Re: therokuchannel.roku.com videos don't play

Hi @Linseylougoo,

Thanks for the update.

We're glad to know it's working now! Happy Streaming!

Thanks for using our services. We appreciate you again posting in Roku Community.


Best regards,
Mary

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Linseylougoo
Reel Rookie

Re: therokuchannel.roku.com videos don't play

No it’s not working.  I’m not sure if someone else replied but I sent my model and serial number because I am having the same issue as the person before me posted.  It will not ever load when saying “checking for updates” at this point my roku is useless. 

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Darlene111
Newbie

Re: therokuchannel.roku.com videos don't play

I'm having the same issues.  Roku has not worked for 3 days.  I have 3 devices on 3 different tvs and none of them will stream Roku live channels or anything I had previously watched.  I have tried every suggestion to resolve this issue that has been given with no success.  There is no longer a way to contact tech support.  Seems like Roku does not care about their customers. 

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atc98092
Community Streaming Expert

Re: therokuchannel.roku.com videos don't play

Just tested it with Chrome as my browser, and it's working fine. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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