Solving playback issues

[Vegasnoonan]

Happening to me on EVERY cable & network tv app. I do NOT have Disney+ or Peacock. This same thing happened 3 months ago & took 3 days before started working again. I have checked for updates, restarted roku stick, cleared cache, & un plugged modem/router. None of these solutions post do anything to fix issue

[Sb221]

Any conclusion to this? I am using a tcl Roku tv and the entire CTV app gives me this message, after playing the commercials of course!

[RedHeadsRule]

I'm having the same issue. I have a TCL Roku tv and have tried all of the solutions, including uninstalling and reinstalling the apps, but to no avail. VERY frustrating!

[RokuKarla]

Hello @RedHeadsRule

Thanks for reaching out here in the Community!

May we know what exact channel are you having trouble with? Try deleting the channel from the Roku home screen by heading to the channel tile, pushing the * key on your remote and choosing 'Remove channel'. Then, go to Settings>System>System restart to restart your device. When your player restarts, add the channel back in again.

Please keep us posted and we'll continue assisting you from there.

Regards,
Karla

[Sb221]

I had this issue.  I did a total factory reboot, back to the pages you got when you first bought the tv, and everything worked fine once it was fully set up again.

good luck!