Remotes

[KathyW1013]

Hi,

My roku remote is not responsive. I have repeatedly tried unplugging the roku, the tv, I've taken new batteries out and reinserted them. Still nothing. I tried repairing the remote with the stick. Still nothing. The tv is frozen on the home page. I also restarted my modem.

Please tell me how to fix this. I have wasted so much time already.

Thank you.

Kathy

[RokuJharra-Q · Accepted solution]

Hello @KathyW1013!

Welcome to the Roku Community! 

We appreciate your efforts to troubleshoot your remote, and we're here to help you out.

Please be advised that Roku devices come with various remote models and pairing processes. To identify the type of remote you have and to check how to pair it properly, please visit our support page here: How to set up and pair your Roku voice remote. Additionally, you can also refer to this support article for troubleshooting options if your Roku voice remote is not working: How to fix your Roku voice remote that is not working.

We hope this information helps you resolve any issues you're experiencing with your Roku remote. Let us know if you have any further questions or concerns.

Best regards,
Jharra