Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Seashelli
Binge Watcher

rewind and fast forward cause roku player to freeze and reboot

I have the same issue every single time they do an update there is always some sort of glitch afterwards, now we can't rewind anything, super frustrating 

Labels (1)
0 Kudos
1 REPLY 1
RokuJohnB
Community Moderator
Community Moderator

Re: rewind and fast forward cause roku player to freeze and reboot

Hi @Seashelli,

Thank you for posting here in the Roku Community!

We understand your sentiments regarding the issue you are experiencing and we would feel the
same way. We will work with you to know what went wrong so we can assist you further and fix
the issue. Can you please provide the following information below?

  • Is this happening on all contents and channels, or is it isolated? (Specify)
  • When did the issue start?
  • What is the current software version of your Roku device by going to settings, system, and about?
  • What troubleshooting steps have you taken so far?

We look forward to your responses and gathering your details.

Thanks,
John

John
Roku Community Moderator
0 Kudos