Solving playback issues

[Seashelli]

I have the same issue every single time they do an update there is always some sort of glitch afterwards, now we can't rewind anything, super frustrating 

[RokuJohnB]

Hi @Seashelli,

Thank you for posting here in the Roku Community!

We understand your sentiments regarding the issue you are experiencing and we would feel the
same way. We will work with you to know what went wrong so we can assist you further and fix
the issue. Can you please provide the following information below?

• Is this happening on all contents and channels, or is it isolated? (Specify)
• When did the issue start?
• What is the current software version of your Roku device by going to settings, system, and about?
• What troubleshooting steps have you taken so far?

We look forward to your responses and gathering your details.

Thanks,
John