Solving playback issues

[sickoftheseform]

paid for peacock subscription, roku account shows peacock subscription active, peacock app still wants us to subscribe,  cannot use app, cannot delete app to be able to re-install app, no support contact for roku or peacock; my first time with roku, is this some kind of scam to get me to pay more money? dont know what i can do….

[andyross]

In the future, ALWAYS subscribe directly on a services WEBSITE! This will eliminate weird access issues, and gives you flexibility to use any available device.

Not sure if it's available through The Roku Channel, but any subscription signed up through that will ONLY work through The Roku Channel. It's similar to signing up to services through Amazon Prime or Apple TV+.

[RokuJharra-Q · Accepted solution]

Thanks for posting here in the Roku community, @sickoftheseform!

We understand that you may be experiencing issues with your Peacock channel, and we are here to assist you.

To ensure seamless access to Peacock with a subscription directly linked to your Roku account, it's important to verify that the email address associated with your Roku account matches the one on your Roku device. To check the email linked to your account, please follow these steps: Navigate to Settings > System > About on your Roku device. If the Roku device displays a different email address, it will be necessary to perform a factory reset and update the email address on that device.

Thank you for your understanding and cooperation in resolving this matter.

Best regards,
Jharra