Solving playback issues

[sickoftheseform]

paid for peacock subscription, roku account shows peacock subscription active, peacock app still wants us to subscribe,  cannot use app, cannot delete app to be able to re-install app, no support contact for roku or peacock; my first time with roku, is this some kind of scam to get me to pay more money? dont know what i can do….

[andyross]

In the future, ALWAYS subscribe directly on a services WEBSITE! This will eliminate weird access issues, and gives you flexibility to use any available device.

Not sure if it's available through The Roku Channel, but any subscription signed up through that will ONLY work through The Roku Channel. It's similar to signing up to services through Amazon Prime or Apple TV+.

[RokuJharra-Q · Accepted solution]

Thanks for posting here in the Roku community, @sickoftheseform!

We understand that you may be experiencing issues with your Peacock channel, and we are here to assist you.

To ensure seamless access to Peacock with a subscription directly linked to your Roku account, it's important to verify that the email address associated with your Roku account matches the one on your Roku device. To check the email linked to your account, please follow these steps: Navigate to Settings > System > About on your Roku device. If the Roku device displays a different email address, it will be necessary to perform a factory reset and update the email address on that device.

Thank you for your understanding and cooperation in resolving this matter.

Best regards,
Jharra

[sherrisherri123]

My email is sherri sherri123@gmail.com... You charged me $7.99 on the card ending in 16 51 Navy Federal credit Union... I canceled my subscription but I have not been able to launch or watch peacock and it won't let me in I've tried everything!!!! I only got peacock through the Roku TV channel to watch the series of "fight night"I'm terribly upset as a subscription will not be canceled till November 4th... I've tried everything to no avail please help!!!! And by the way I think it's awful  that you do not have human contact to solve the problem... There's no customer support telephone number at all everything is artificial intelligence and I'm very upset with peacock Roku TV!!!!! I don't advise anyone to subscribe for Roku to watch peacock or any other app!!!! Please feel free to contact me at 405-922-9110.

[andyross]

Please edit your post and remove personal information. This is a public forum that anyone can see.

Subscriptions typically have no refund. One paid, they are active until the next payment date.

There are 3 ways to subscribe. Directly through Peacock, through Roku, and through The Roku Channel. For the last, it can ONLY be accessed through TRC. For the first two, you use the Peacock app.