Solving playback issues

[User12341]

The iFit Roku app frequent does not load.  Its stuck loading.  Often if I exit and enter again it will open the main screen, but it won't load the workouts in any particular section, like Strength.   So I can only get to the content that is listed on the home page.    I have checked for updates (none found), and uninstalled and reinstalled the app, to no avail.

It appears that Roku has removed the ability to rate apps, so I can't try to report this problem by rating the app.  

I have almost never been able to get in touch with iFit customer service for other issues, including about equipment.  They seem to have designed their system to deflect all customer inquiries about their terrible service.    Can someone please advise how you would report this service outage issue to iFit?

I would have added comments to existing threads called Ifit app not loading on Roku Ultra - Feb 2022 but they appear to be closed to new comments.

[MARP]

I have 3 Roku TVs and the IFIT app crashes mid workout on every one of them. It started around 6 months ago.. I’ve tried everything from restarting both the Roku and router, factory reset and resetting WIFI network. Nothing fixes it. Very frustrating Today I bought a Firestick and IFIT ran with no issues. Would still like to figure out why it crashes but for $15 I might just be switching them all out.

[makaiguy]

@MARP-

Have you tried removing/reinstalling the IFIT app?

After removing the channel, but BEFORE reinstalling it, RESTART** your Roku to clear its memory cache. Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

[MARP]

Thank you for your response. Yes, I have tried that too. I think it is something with my internet and the IFIT app disconnecting. The Roku's all show low internet strength and they are all spread out in my house equal distance to the router and we have an extender as well. No other device in my house has this issue except all the Roku's and only with the IFIT app. 

[KissnerFamily]

I have been away from iFit for a bit. (insert excuses here) Just started back up yesterday and noticed the same thing. My 30min workout crashed 3 times and I had to restart it... I gave up after the 3rd time. I also uninstalled / reintalled the app (without the full system reboot).. I'll try that again, but definitely something is up with the Roku app. This never happened for the 3 years prior that I've been using the TV app. 

[Samadacus]

I am having the same issue. When I go to cycling programs, it just spins continuously. All software up to date and Roku says it has an excellent internet connection. 

[RokuTakashi · Accepted solution]

Hi, @User12341 @Samadacus 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with the iFit app on your Roku device, and we're here to help. Kindly follow the troubleshooting steps below to resolve the issue.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

After performing the steps above, restart your modem/router. Use the following steps to restart your modem/router.

1. Unplug both your modem and router from power
2. Wait 10 seconds and then plug them back in
3. Wait for your modem and router to fully restart
4. Use a phone, tablet, or computer to confirm the internet connection is working
5. Test the connection on your Roku device

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.

Let us know if there's anything we can do to further assist you.

Best wishes,
Kash

[Samadacus]

Thank you for your response. I followed your instructions, and the channels are now loading properly, although it does take some time. I will also report the issue with ifit. 

[angeltown]

iFIT app is crashing for me, too, which is EXTREMELY FRUSTRATING. I wanted to do yoga, but I guess I can't now. I tried 3 times as well. Favorites won't load at all, and workouts crash within a couple of minutes. We have a super fast internet connection and everything else works fine, so the app simply no longer works on Roku. Please fix this!

[KissnerFamily]

I had forgotten about the Favorites bug. That issue has been around a while. Also, the "Scheduled Workout" section is spotty... Sometimes they appear. Sometimes they don't.