I was out of town for 24 hours. When I got home and tried to watch my streaming channels I get the error code ui-801-p1. I've reset my internet (its connected) turner off TV, Roku, etc, and still cannot connect.
Help
Ray
Thanks for posting here in the Roku Community.
We understand the issue you have encountered with your Roku device which states an error code, commonly related to a network error, and we're here to assist. Here's some troubleshooting steps that you can perform to resolve the issue. Kindly follow the steps below:
Additionally, you can perform the steps below as an add-on troubleshooting to ensure an effective resolution.
We hope this works. If the issue persists, let us know, and we'll assist you further.
Best wishes,
Kash
Hi, @JT20
Welcome to the Roku Community.
If you are having trouble with a specific channel or app and the troubleshooting steps haven't helped, it's a good idea to contact the channel provider directly for further assistance. Most channels on Roku are managed by the providers, so they can address any issues with their app and provide a solution or update.
Feel free to let us know if you have further concerns or inquries.
Best wishes,
Kash
Thanks for posting here in the Roku Community.
We understand the issue you have encountered with your Roku device which states an error code, commonly related to a network error, and we're here to assist. Here's some troubleshooting steps that you can perform to resolve the issue. Kindly follow the steps below:
Additionally, you can perform the steps below as an add-on troubleshooting to ensure an effective resolution.
We hope this works. If the issue persists, let us know, and we'll assist you further.
Best wishes,
Kash
I tried what you suggested. It didn't work. I ended up going to Spectrum. The result that worked was to reload the ROKU program which required a reconnect to my wireless streaming.
@arjaymg Ray, I have same error code and ROKU suggestion didn’t work for me either. How did you reload ROKU to resolve the issue?
Hi, @JT20
Welcome to the Roku Community.
If you are having trouble with a specific channel or app and the troubleshooting steps haven't helped, it's a good idea to contact the channel provider directly for further assistance. Most channels on Roku are managed by the providers, so they can address any issues with their app and provide a solution or update.
Feel free to let us know if you have further concerns or inquries.
Best wishes,
Kash