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Solving playback issues

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i_hate_this_tv
Newbie
3 weeks ago

any video I try to play is a black screen and i dunno what to do

menus work perfectly the home screen is flawless but when i open YouTube with visible thumbnails and untouched menus and try to play a video its literally a black screen 

EVERYTHING works excluding the one main thing these were built for

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2 REPLIES 2
i_hate_this_tv
Newbie
3 weeks ago

Re: any video I try to play is a black screen and i dunno what to do

urgent

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RokuJohnB
Community Moderator
Community Moderator
3 weeks ago

Re: any video I try to play is a black screen and i dunno what to do

Hi there,

A warm welcome here in the Roku Community!

We understand you are having a problem with the YouTube channel. We're happy to assist you. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

If the problem still persists, please check out this support article here.

We hope this helps.

Kind regards,
John

John
Roku Community Moderator
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