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NanR42
Newbie

Max on Roku suddenly stopped playing

The app loads, but when I select any program or movie it goes black and sits there.

I checked connectivity, all is ok.

Any help?

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Max on Roku suddenly stopped playing

Hi, @NanR42.

Welcome to the Roku Community!

Thanks for sharing your experience with the Max app on The Roku Channel. We understand how inconvenient this is, and we'd like to help. 

Here are a few things we can try.

  • Restart the appOn your Roku remote, highlight the app, press the Star * button, and choose the "Restart App" option. After following these steps, relaunch the app and see if the problem continues. 
  • Try rebooting your router. You may refer to your internet service provider for instructions on how to reboot your router, but most of the time, you may simply unplug it from the router for several seconds and then plug it back in.  
  • If the two options do not resolve the issue, you may also try connecting your Roku to a different internet connection, such as a mobile hotspot, to see if the problem is within your internet or your device.

If the issue persists, please let us know so we can delve into this further. We hope this works!

Best,
Emman

Emmanuel-D.
Roku Community Moderator
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