Solving playback issues

[jmj31685]

I have 2 Roku express devices experiencing the same issue with youtube. Both are Roku Express models with updated system and channel software. The current device I am using is Model 3930 Device ID s008326MJNVY Software version 14 with Youtube version 2.23 build 115025180.

For the past 2 days any video played on either Roku device fails at 30 seconds with a QR code saying "Something went wrong Try again or scan the QR code for more info." The QR code sends me to the following link: support.google.com/youtube/answer/3037019

I have done the following: attempt to update the devices (no updates available), attempt to update Youtube (no updates available), removed and reinstalled Youtube. hard reset the devices by removing the power, reset my router, switched to cellular hotspot from my phone.

I can verify this is not a Youtube account issue as videos play normally on my phone and computer logged in to the same account. I have noted no other playback issues with other applications on either device.

[RokuEmmanuel-D]

Happy to have you with us, @jmj31685!

Thanks for flagging this issue! We appreciate the detailed information you’ve provided—it’ll help us investigate further.

To move forward, could you please share the following details?

• Tracker ID and Software Build/Version (When you see the issue, press the Home button five times, followed by the Back button five times, and send us the ID)

This will help us resolve the issue more quickly. We look forward to hearing from you soon!

Best,
The Roku Community Team

[RODMS]

Youtube errors on all videos after around 30 seconds saying something went wrong

I am experiencing the exact same issue.  I have three Roku Express devices, two are failing in this manner and one is not. I have no problem viewing YouTube videos on my desktop PC or phone.

[RokuEmmanuel-D]

Hi there @RODMS.

Welcome to the Roku Community!

Thanks for reaching out about the issue you’re experiencing with YouTube while streaming. We’re here to help and investigate the problem further.

To assist us in resolving the issue, could you please provide the following details?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Photo or short video clip showing the issue.

We appreciate your help in providing these details. Looking forward to hearing from you soon!

Best,
The Roku Community Team

[RODMS]

This is a followup to my original post. I stated that one of my Roku Express units was not experiencing this issue but this turns out to be not correct as today all three are producing the error.

[RODMS]

Roku Community requested the following:

Issue report tracker
Model: 3960RW - Roku Express
Serial number: X0260032ANP2 (S0KD3332ANP2) Software version: 14.1.4 • build 77O9-ED GC version: 13.0.16
Timestamp: 2025-02-17T15:09:21Z
Please use issue ID P2-068-589 to report the current issue.

Model 3960RW - Roku Express
Serial number X0260032ANP2
Software version 14.1
Uptime 22 hours 17 minutes
Device ID S0KD3332ANP2
Network name TMOBILE-C891
IP address 192.168.12.28
Wireless MAC address D4:E2:2F:27:3B:14

[AloyHZD]

I've been having the same issue for the last couple of days.

I have a Roku Express 4K+ Model 3941X X01600PW2V83

Device ID S07P216W2V83

Software version 14.1 Build 7709-CR

GC version 13.0.16

Timestamp 2025-02-17T18:09:43Z

Issue ID 83-068-769

ETA: YouTube version 2.25 build 93

[RokuEmmanuel-D]

Hey, @RODMS and @AloyHZD. 

Thanks for sharing those details! This will help the team investigate the issue more closely and identify the cause.

If you need help with anything, please don't hesitate to let us know! We'll keep you posted.

Best,
The Roku Community Team

[RokuEmmanuel-D]

Hey everyone!

Thank you for reporting this here! This issue is being looked into, and the team wants to check in and gather some more details.

Here's the info we would like to request.

• Links to specific video examples from YouTube
• Are you streaming free or do you have a YouTube premium subscription?

Please get back to us soon, and tell us more!

The Roku Community Team

[RODMS]

As of yesterday 2/26/2025 the Youtube error seems to have been resolved. I am no longer experiencing the error on my devices. Thanks to all who fixed the problem.