Solving playback issues

[Slugdangler]

I am also having this issue, was there any resolution?

[RokuJohnB]

Hi @Slugdangler,

Thank you for posting in the Roku Community!

We will be more than happy to take a closer look into this issue that you're having with the YouTube channel. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Are you getting any error messages or codes? What troubleshooting steps have you taken so far? Meanwhile, attempt to find the settings on YouTube while the video is playing by looking for the gear icon, selecting quality, and selecting the desired display.

We'll wait for your response, and we will continue to assist you further.

Best regards,

John

[Slugdangler]

Hi, it's a TCL Roku tv. No errors displayed. The settings gear only shows a maximum of 720p, which is basically what the issue is. The YouTube app itself can play 4k 60 fps HDR content perfectly, but any PURCHASED 4k/1080pcontent only plays back at a maximum of 720p. And if it plays back in HDR it is horrendously messed up, like bright parts are blown out and anything dark is just black and skin tones are orange etc. Oddly if this happens and you quit the app and restart the next time it plays it does it in SDR and it looks fine (albeit without HDR). I have gigabit fibre internet and ALL other content plays perfectly, also on my other tv that is a Google tv it plays the purchased content in full 4k HDR with zero issues. It is isolated to purchased content in the YouTube app on my Roku tv. Thanks for any help, I would hate to have to buy a Google tv stick just for this....

[RokuERey]

Hi @Slugdangler,

Thanks for the update!

Could you share with us a screenshot or a video clip on the issue you're running into? We want to take a closer look.

Please keep us posted!

Thanks,

Rey