Solving playback issues

[Dargis49]

Model : 55R635

HARDWARE : A113X - ROKU TV 

SN# X003003DXY70 (S05EY13DXY70)

SOFTWARE : 12.5.5 - BUILD 4177-88

GC VERSION : 10.7.26

Still happening... 2 hours of uptime since reinstall reset

[Dargis49]

Now it is happening after every ad. Fix this please. Right now not recommended TCL Roku TV to anybody.

[RokuJanadeeK]

Thank you for the follow-up, @Dargis49.

We're happy to take a closer look at this concern.

No worries; we have collected the following details you have provided. However, our team will also need the "Tracker ID" to complete the investigation on your device. The app's version is also requested to better understand the factors affecting the problem. You can refer to the previous post above on how to gather this information on your device.

Your response with the complete details is highly appreciated. We're looking forward to it.

All the best,
Janadee

[Dargis49]

YOUTUBE version - 2.22 build 110005100

ID# 70-070-555

[aighalo]

So all three options did not work to resolve issue with YouTube.

See below my Roku details:

MODEL: 3820R2 - STREAMING STICK

SERIAL #: X02500DE73K9

SOFTWARE VERSION: 12.5.5

GC VERSION: 10.7.26

ISSUE TRACKER ID: K9-077-257

YOUTUBE VERSION: VERSION 2.23

[RokuERey]

Hi @aighalo,

Thanks for getting back to us and for sharing these details!

We'll go ahead and forward this over to the appropriate Roku team for further review and investigation.

In the meantime, we'll need your patience and understanding.

All the best,
Rey

[Rokshox71]

Model A113x - Roku TV

Serial: X00300tua34w (s05ey0dua34w)

software version: 12.5.5 build 4174-88

Gc version  10.8.24

timestamp 2024-03-01t16:00:21z

id 4w-087-360

have restarted, removed app, unplugged, restarted again, added app back

[Rokshox71]

YouTube version: 2.22 build 110005100

i tried to update and it stated app was up to date

[RokuJechealR]

Hi @Rokshox71,

Welcome to the Roku Community!

We appreciate you providing us with the device information that we need to further investigate the issue and for the troubleshooting steps you have performed to try to resolve the issue.

Please note that we have passed this along to the Roku-appropriate team. In the meantime, we appreciate your patience and understanding regarding this matter.

If there's anything else we can do to further assist you aside from this, please let us know.

All the best,

Chel

[JamesAZ81]

I have the same issue on my TCL Roku TV. I've tried all of the suggestions of removing the app, restart, reinstall... I've even unplugged my tv and waited for 30 seconds, plugging back in, and reinstalling.  Same thing. Very annoying.  I'm about to throw my tv into the trash! ROKU NEEDS TO FIX THIS!