Solving playback issues

[KSlank76]

Hey all. Love all of my Roku streaming devices. I just installed a new 4k express streaming device on an older plasma tv. I know. It is old. We love to listen to rain and thunder at night so we just turn on the youtube app and pick a video that has a black screen. On my old Firestick, when I picked the video in the youtube app after the text in the video went off, the screen literally went jet black. No glow, room was totally dark. Now I've installed my new Roku, and the screen is black, but it is still back lit. The whole room is lit up.

Is there a setting or update for this? I know it can be done because of the old firestick. I love my Roku stick so much better but this one thing is irritating at the moment.

Please help

Kevin

[KSlank76]

I've already went down the avenue of hitting the * key on the remote and selecting turn off screen. On my Roku TV in my mancave that works. But it looks like on the streaming sticks this is not an option.

[RokuTakashi · Accepted solution]

Hi, @KSlank76 

Thanks for posting, and welcome to the Roku Community.

We appreciate you letting us know about the issue you have encountered with the YouTube channel on your Roku device, and we're here to assist. Kindly follow the steps below to resolve the issue.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.

If there's anything we can do to assist you further, feel free to let us know.

Best wishes,
Kash

[makaiguy]

@KSlank76-

Perhaps your TV itself has a control to black out the screen but play the audio.  My low end JVC does.  My expensive Samsung dies not.