Solving playback issues

[TimWQ]

It is really weird.

We have really good internet, fiber 1 Gbps, so don't think that is it.

[RokuJechealR · Accepted solution]

Hi @TimWQ,

Thanks for the first post in the Roku Community!

We understand that you are having trouble with the YouTube channel. We'd love to know more about how we can help!

In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

1. Remove the channel. Highlight the channel tile on your home screen and press the Star button on your Roku remote to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Home>Settings>System>Power. If you do not see a Power submenu, skip to the next step, "System restart.
3. Reinstall the channel. Visit the Roku Channel Store and add the channel again.

Please keep us posted on how it goes.

Best regards,

Chel