Solving playback issues

[Canders]

The audio is not synced with the video … when a person speaks,  the audio is delayed about 6 seconds.  How do I get the audio and video synced?

[makaiguy · Accepted solution]

@Canders-

First thing I would do is to restart your Roku. 

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model and Roku version number you'll find the System restart option under Settings > System > Power or if not there, under Settings > System

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.

[CrowMo]

This fix worked!  I couldn't find where to click on 'Accept as Solution.'

[dgw123]

This fixed it! Thank you!

[alhuf]

Tried it - sorry - didn't fix it for our tv's.

Thanks for trying.

[Rhubarbbb]

Thank you, it was driving me crazy watching.  It works fine now, thanks again.

[Jnels]

Per Roku customer support “when its under high resolution some apps which only stream 1080p or less wont be able to load the video as quickly as the audio, thus it could cause A/V sync issue”

[PER2070]

I have the same problem with my 4K Streaming Stick.  I just click the Back arrow on my Roku remote to get back to my Xfinity Streaming Guide. Then click OK to Watch the current channel I was just watching and it's fine. Very quick, rather than rebooting anything, works for me!! 😊 

[Jnels]

I and MANY others have tried all these “solutions” without success.  Roku customer service is falling right in line with Comcast/xfinity….quit reading from a script and hire some technical people without cranial rectal insertion syndrome…

[RokuJohnB]

Hi @Jnels,

Thanks for posting in the Roku Community!

We understand that you're having a problem with the channels or apps on your TV. We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

• What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)
• Is the issue happening on all contents or channels, or is it isolated to one content or channel? (Specify)

With more information, we were able to assist you further.
Thanks,

John