Solving playback issues

[JJ1960]

Xfinity Stream

version 6.14 build 0

Roku 3820X Streaming stick 4K

software version 12.5 build 4178-CU

Xfinity defaulting back to Home Screen when trying to access.

[RokuRey-V]

Hi Community users,

Thanks for providing detailed information on the issue. We humbly ask for the following information above for us to further investigate the issue that you're currently experiencing.

Once we receive the information above, we'll send it over to the team.

Your patience and understanding are highly appreciated this time.

Regards,
Reyn

[Benzie002]

Having the same issue on all my Roku devices in NJ.  Works fine on iphone and ipad

[JJ1960]

There no way to access the Tracker ID per the instructions

[Dmitar]

4 different Roku devices in house and all with same issue, with Xfinity app. 

[dansgen1alero]

Xfinity Stream App version 6.14

3810x YHOOC2816032 (21397C816032)

12.5 buid 4178-50

GC Version 10.2.518

tracker ID 32-439-936

[carljuan]

I don't know what to tell you and I feel your frustration.  The xfinity tech when he came to my house mentioned he had a Friend with a relatively new Roku TV and it just 'stopped' working.   And,  since i dumped my Roku device and got a Fire stick,  it's been working just fine.   Just like my Flex device has continued to always work,   and streaming live TV on my laptop has always worked.  

I know Roku blames that Xfinity has a buggy app,  and Xfinity blames Roku.   All I know is they can keep pointing fingers at each other and drag hours of your valuable time 'troubleshooting',  or they could fix the issue.  In my opinon, it's Roku that will lose out, especially if it appears to be the problem child.  And I mean it used to always work, and then stopped.  And all my other devices are working fine.  

Good luck, but the $27 for the fire stick was well worth the investment, compared to hours on the phone and chats with the two vendors.

[beechwoodrick]

Same issue: loads for 1 second then back to main screen, all other apps work

Model: 3921RW

SN: YH00D11410846

ID: JG28AD410846

[tder1]

model 3941X - Roku Express 4K+

SN X01600GMHFYA

version 12.5.0 build 4178-CR

This is an xfinity app issue - it is crashing and it is the latest version of the update.  Also, why did you remove the option to restart an app.  That has always helped when xfinity crashed or got stuck.

[slyfox60]

Come on Roku, this has been happening for about 12+ hours, do you have a fix for it yet????????????