Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.

1 Solution

Accepted Solutions

Hello, @dirtrd.

Welcome aboard! Thanks for reaching out to the Roku Community.

We understand how important it is to have this app, and we'd love to be able to help.

To help you resolve this issue, we may need to start on the basic troubleshooting, here's how:

Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

You may also check out this support article on solving any playback issues of a channel.

Please keep us posted on what you find out.

Thanks,
Emman

Emmanuel-D.
Roku Community Moderator

View solution in original post

1 REPLY 1

Hello, @dirtrd.

Welcome aboard! Thanks for reaching out to the Roku Community.

We understand how important it is to have this app, and we'd love to be able to help.

To help you resolve this issue, we may need to start on the basic troubleshooting, here's how:

Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

You may also check out this support article on solving any playback issues of a channel.

Please keep us posted on what you find out.

Thanks,
Emman

Emmanuel-D.
Roku Community Moderator