Solving playback issues

[Indybill]

We bought Wicked on Prime and it has bonus features. The issue is that while the Prime app on our phones will let us watch the bonus features, the Prime app on Roku won’t. Is this being worked on?

[googie324]

This is an Amazon issue, they are only putting out on mobile/web/select fire tv devices. They say they’re working on it, but the work around I’ve been told is to watch through movies anywhere. It’s so frustrating that information wasn’t shared better by Amazon!!

[RokuEmmanuel-D]

Hi, @Indybill and @googie324.

Welcome to the Roku Community!

Thanks for sharing this with us. To direct your concerns to the channel provider, we would recommend reaching out directly to the Amazon support team for further assistance. 

They will be able to provide updates regarding the issue you're currently experiencing with the app. We are grateful for your continued support on this forum. 

Please let us know if there's anything else that we can help you with further. 

Best,
Emman