Solving playback issues

[DAC56]

WIFI signal is excellent, but Fubo and Prime networks will not open on 2 TVs.

[JWS9518]

Try unplugging the power for 60 seconds.  What version of the OS do you have on the TV?

[RokuRiamie-D]

Hi @DAC56,

Welcome to the Roku Community!

We understand that you are having trouble with Fubo TV and the Prime Video channel. We would like to take a closer look into this.

We would like to know the following:

• When did this issue start?
• Are you getting any error codes or messages when launching the channels?
• What is the Roku device that you are using?

We look forward to your response.

Cheers,
The Roku Community Team

[DAC56]

Had the Roku stick for about a month. Fubo and Prime has never worked although I have a excellent wifi signal and other apps open just fine.

[DAC56]

No codes just a spinning circle on Fubo and nothing happens with Prime.

[JWS9518]

Try uninstalling the app, doing a system restart or unplugging power, and then reinstall the app after bootup and see if that helps.

[RokuRiamie-D]

Thank you for your response @DAC56.

We appreciate you for providing more details about your issue.

Let's see if this will work for you.

1. Update the Fubo and Prime Video channels.
   

   Highlight the app > Press the star (*) button on your Roku remote > Check for update

2. Restart your Roku device/TV

3. If the issue persists, we recommend you contact the channel provider of these channel for further assistance.

Please keep us posted.

Cheers,
The Roku Community Team