Solving playback issues

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angrybunny
Reel Rookie

What's happening to my service

Two weeks ago I mentioned someone getting kickbacks from the battery companies due to the frequency batteries need to be replaced in the ROKU remotes for the sticks.  Now my platform is not loading my apps or if it does load the program runs about halfway through and then freezes and the loading icon just keeps spinning. 

I've checked all connections and plugs. Nothing has changed, I have never had any issue with the stick. So what's going on?  The stick is only two years old and none of the other devices are having this issue. 

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3 REPLIES 3
RokuDanny-R
Retired Moderator

Re: What's happening to my service

Hi @angrybunny 

Thanks for posting regarding the issue you are experiencing regarding your Roku device.

Can you please specify the issue you are experiencing? What are the specific steps to reproduce the issue?

With more detailed information, we will be more than happy to assist you further. We look forward to hearing back from you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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atc98092
Community Streaming Expert

Re: What's happening to my service

@angrybunny saying it's a Stick isn't enough information. Roku has sold nine different models of Roku Stick players, and without knowing your model number we don't know if it's still supported by Roku and many online providers. Yes, some are old enough they are no longer supported. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Anonymous
Not applicable

Re: What's happening to my service

 
@Roman5828 spam link do not click
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