Solving playback issues

[raptured527_]

I am unable to play any title from the Roku Channel only. This occurs on all 4 TVs in the home. When I click on a channel, it will say loading but go back to the start. The channel will play live content but not streaming.

[RokuJohnB]

Hi @raptured527_,

Thanks for reaching out.

We understand that you're having a problem with the Roku channel since you're not able to play the streaming channels. Help is here. In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku TV before adding the channel again.

1. Remove the channel: Highlight the channel tile on your home screen and press the star button to open the options menu, select remove Channel, and confirm.
2. Restart your Roku TV: Restart the device from the settings menu. Go to settings > system > power> system restart > and restart.
3. Re-install the channel: scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If that didn't resolve the problem you're experiencing, please keep us posted!

Best regards,
John