Solving playback issues

[Norabatty23]

Hi.  I have had this problem before and like you I was at a loss for a solution.  Then I discovered the sign out button.  Go to settings and click on the right hand side where you’ll find faq, privacy policy etc.  at the very bottom is the sign out button.  Click this and it’ll ask if you are sure that you want to sign out.  Press ok and the sign in will appear.  Click this and you will see the watch tcm activate screen.  Go to the website and put in the code.  This has always worked for me as I still occasionally have the problem of not being able to watch a movie.  Hopefully this will work for you.

[Suzie93]

This is the second Friday in a row that this has happened to me.. after a long tough work week all I want to do is watch TV I don't want to have to mess with this at 10:30 at night

[RokuJohnB]

Hi @Suzie93,

Thank you for posting here in the Roku Community!

We will be more than happy to assist you further with this issue that you're having with the TCM channel. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

Let us know how it works, and we will continue to assist you further.

Best regards,                                                                                                                                          John

[okayo]

Followed your steps, but was unsuccessful.

[RokuElmer-H]

Hi, @okayo!

Thanks for your first post in the Roku Community!

We apologize for the inconvenience caused by the issue you're having with the TCM channel. We are more than happy to assist you further in resolving this issue. Thank you for updating us with all the steps you have taken so far. To better assess this issue, could you please let us know if you encounter any error messages when you try to access TCM? If yes, kindly send us a photo of the error message so that we can provide you with the right steps.

In the meantime, you can try to Uninstall the app.>>Restart Device>>Re-install the app. For detailed instructions, you can refer to this support page: How to resolve a channel playback issue. 

Let us know if this step will help.

All the best,
Elmer

[JohnTyler]

I have done EVERYTHING mentioned in this string: checked for updates to the TCM app (I'm current), uninstalled the app + rebooted + re-installed, logged out of the app and re-activated. Nothing works. I can see the host intro, but when I play a movie I get "Authorization for this content failed".

Any other suggestions?

[Suzie93]

Try just going out of the app (not signing out) click in another app and then go back in and try movie again. If it's all movies u get this message then call the provider that you get TCM app through. For me I found out it was a  known technical issue with Xfinity. If that doesn't work try contacting TCM. Also sometimes the authorization content error happens with movies they just make available. I don't know why that is. 

[ELDEEJAY]

Tried everything still not working 

[Suzie93]

Sometimes it's because you have to reauthenticate which the only way to do that manually is by signing out of the app and then signing back in. Sometimes it works if you just exit out of TCM click on another streaming app and then click back into TCM and the movie played, that happened to me the other day I don't get it but it's quirky

[dherbert53]

We  have tried everything above NOTHING WORKS.  The TCM app is the only one of all our apps that does not function. No ROKU technical support number, nothing.  What a disappointment this company is!!  Deano