Solving playback issues

[Trapplo]

Something went wrong. Please try again.

[RokuJohnB]

Hi @Trapplo,

Welcome to the Roku Community!

Thanks for letting us know about this issue you had with the BET+ channel since you cannot access it. We're happy to assist you further. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting Check for updates.

Let us know how it works; we'll gladly assist you even more.

Best,
The Roku Community Team

[Jwoo1]

That doesn't work..I have been Having the same issue for almost a month. It states "Sorry this video is not found or is no longer available due to date or rights restrictions" so I have to watch on my iPad...this only happen on my Roku TV with Bet +.

[RokuRiamie-D]

Welcome @Jwoo1,

Thanks for letting us know that you're getting an error message on BET+ saying, "Sorry, this video is not found or is no longer available due to date or rights restrictions" when trying to watch it using your Roku TV. No worries, we are here to assist you with this.

We would like to know if this error message appears when watching content on BET+ or when you launch the app. Providing this information will help us to investigate the issue further.

We look forward to your response.

Cheers,
Roku Community Team