Solving playback issues

[Norabatty23]

Well I am having the same problem since last week.  When I try to watch a movie on watch tcm I get the message authorization for this content has failed.  Anyone out there figured it out???

[RokuJechealR]

Hi @Norabatty23,

Welcome to the Roku Community!

Thanks for sharing your problem with the channel. Have you tried removing the affected channel and then reinstalling it? In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
   
   • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
2. Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step).
3. Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   
   • Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.

Please keep us posted on how it goes.

All the best,

Chel

[HTMLPhD]

Same problem.  Above did not achieve success.  It may have something to do with the provider.  In my case the default provider is ATT Uverse, yet while ATT provides the internet connection, I stream on ROKU and view TCM on Hulu.  These options were never offered to me in the verification process.  It may make a difference.

[Norabatty23]

oK. I JUST solved the problem of getting the error message when trying to play movies on watch tcm.  I was getting the error message authorization for this content has failed.  Went to left of screen at the bottom where it says sign out.  It took me to th activate screen with a code which I used at the tcm activate website.  I then tried to play movies and was successful.  Hopefully it continues to work!!

[makaiguy]

I have this happen frequently enough with my Watch TCM account that I have placed a permanent shortcut to the Watch TCM activation page on the home page of both my phone and my tablet.

[Raleighite]

That worked for me.  Just restarting did not.

[HTMLPhD]

Once Hulu appeared in the list for provider, it worked for me.

[AeroEngineer]

Yes!  Signing out then back in worked! Thanks! 

[RokuJechealR]

Hi @AeroEngineer,

Thanks for the first post in the Roku Community!

We appreciate you for letting us know that the issue was resolved, and we express our gratitude for the effort you put into performing the troubleshooting steps you have taken to try to resolve the issue.

Please let us know if there are other related issues that we can further take a look at.

All the best,

Chel

[Ambronchetti]

Tried this 3 times, still can’t watch any movies although oddly I was able to watch a host intro (???) for one movie, but not the movie. Have spent an hour trying to get this to work. So annoying