Solving playback issues

[TBX2024]

I'm getting the same issue on brand new Roku TV with latest updates.  Watch CBN for about 15-30 mins then back to home screen over and over again

Issue Report Tracking - Issue ID: 03-314-888

K210X - Roku TV

SN X0270064YJ03 (S1514434YJ03)

Software version 13.0.0 build 24062-G5

Timestamp: 2024-08-06T16:08:10Z

[RokuERey · Accepted solution]

Hi @TBX2024,

Thanks for joining us here in the Roku Community!

We're glad to have you here let us know about this playback issue you're experiencing with the CBN channel, along with the details about it. If only one channel is having issues and not multiple channels, it may be a problem with that specific channel or possibly due to network congestion.

We would suggest trying streaming it again but with the use of an alternative network like a mobile hotspot to see if that makes a difference.

If you're still experiencing issues, we recommend reaching out to the channel support team for further assistance. Most of the channels on Roku are managed directly by the providers themselves.

You can contact them here at Contact | CBN.

Feel free to get back here if there's any support the Community can be.

Thanks,
Rey