Solving playback issues

[Carmiro]

I have seen previous posts from November of 2023 that ROKU admitted this was a problem caused by a software update. Has the issued been fixed??This happens on multiple TVs in our home connected to ROKU sticks.

[RokuJharra-Q · Accepted solution]

Greetings from the Roku Community, @Carmiro!

We understand that updates may sometimes cause temporary issues, but we are constantly working to resolve them.

If you are experiencing this type of issue, please provide us with specific details, including the problem you are facing, when it started, and the current software version on your Roku device. You can find the software version by going to Settings > System > About and following the troubleshooting steps you have attempted.

We'll wait for your reply and take a closer look at the issue.

Best regards,
Jharra