Solving playback issues

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Same problem model 3941x2 roku express 4k+ (BRAND NEW)

serial X02200ARJ1TT(S0HAK41RJ1TT)

software version 11.3.24

timestamp: 2024-04-21:21:48Z

ISSUE ID TT-161-121

1 Solution

Accepted Solutions

Hi @marynorris50,

From the Roku Community, a warm welcome and thanks for raising this concern directly with us!

We want to further investigate this issue that you're having with the Roku Express 4K+. Can you please provide the following information below?

Is this happening on all channels and contents, or is it isolated? (Specify)
How far is your Roku device from your network router?
What troubleshooting steps have you taken so far?

In the meantime, you may want to check out this support article here on how to resolve a channel playback issue.

We look forward to your responses and gathering your details.

Kind regards,
John

John
Roku Community Moderator

View solution in original post

1 REPLY 1

Hi @marynorris50,

From the Roku Community, a warm welcome and thanks for raising this concern directly with us!

We want to further investigate this issue that you're having with the Roku Express 4K+. Can you please provide the following information below?

Is this happening on all channels and contents, or is it isolated? (Specify)
How far is your Roku device from your network router?
What troubleshooting steps have you taken so far?

In the meantime, you may want to check out this support article here on how to resolve a channel playback issue.

We look forward to your responses and gathering your details.

Kind regards,
John

John
Roku Community Moderator