Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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ooeemusic
Binge Watcher

Re: Chosen App Crashes constantly

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Hasn't updated for me. I still have the prior version of the app and it says there are no updates. I have a Roku 3810×. Getting really frustrated.

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fyb3roptik
Roku Guru

Re: Chosen App Crashes constantly

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We have great analytics. I'm not discounting your attempts to make it work. I'm just saying Rokus are pretty standardized. I will check those shows personally.

I came here in hopes I could help. That's all I'm attempting here.

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fyb3roptik
Roku Guru

Re: Chosen App Crashes constantly

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Uninstall and reinstall. You might have a cache issue

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ooeemusic
Binge Watcher

Re: Chosen App Crashes constantly

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Tried that already. Twice. Even Uninstalled, wiped tha cache and reinstalled. Nothing changed and it has all the same problems.

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fyb3roptik
Roku Guru

Re: Chosen App Crashes constantly

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What version do you have? 2.3 is the latest

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ooeemusic
Binge Watcher

Re: Chosen App Crashes constantly

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I think its 2.1, and it says there are no updates.

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fyb3roptik
Roku Guru

Re: Chosen App Crashes constantly

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You're on the old Chosen app. There's a new one 

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ooeemusic
Binge Watcher

Re: Chosen App Crashes constantly

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No. I'm in the only one that is available. There is an update, apparently, but as others have said, my roku is not registering an update available.

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Choco51290
Channel Surfer

Re: Chosen App Crashes constantly

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I’m on 2.3 build 0. Prior to installing, I uninstalled 2.2 build 0, restarted my Roku, loaded the new app (2.3 build 0), had to log back in, and the performance is identical.

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Choco51290
Channel Surfer

Re: Chosen App Crashes constantly

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Just went through all the steps again, went to episode 2 and got past the initial screen to the announce of a new actor at which point it froze, gave me a video playback error, then rebooted the appp.

just FYI.

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