Solving playback issues

[fyb3roptik]

Everyone go update. It went out this morning 

[Wharris26]

I removed the app, restarted the Roku, added the app again, checked for update and the images freeze shortly after the episode starts

[sibsib]

Hello!

Version 2.3 of The Chosen app was published this morning (June 13th). Please update your app to resolve issues.

(Highlight the app in the Channel grid, press the * button, and "check for updates." Confirm that you now have version 2.3 of the app.)

I have just done this and have no trouble streaming episodes from Season 4.

[sibsib]

Hello!

After updating The Chosen app to version 2.3 this morning, I tried watching S4 Ep3 and it works fine. It also does not require any extra / unneeded login when I launch the app.

I suggest updating the app to version 2.3 and trying again!

[bridge66]

I updated to 2.3, but Season 4 episode 3 still locked up during the opening credits after the Come and See logo.  Video stops, but audio continues.  Tried episodes 1 and 2 as well, and they did the same.  After letting the audio play for 30 seconds or so, an error window pops up saying the was a video playback error.  The livestreams seem to work fine.

[Choco51290]

Removed the app, restarted Roku stream bar, reloaded app, and…….nothing changed. Still locks up and we cannot watch. This needs to be a priority and a solution found. As a financial supporter, I understand the issues to a degree, but I cannot help but think the delay, and this poor service is tied to something other than the message of Jesus. 

[fyb3roptik]

The app is working just fine for most everyone else. This issue is tide to either your internet or device

[bridge66]

@fyb3roptik 

Yeah, I suppose that's it.  My internet is only 566.09 mb/sec and my Roku is hardwired to my router.  This is the only app I have trouble with (YouTubeTV, Apple, Disney, Netflix, and Amazon Prime all work fine), but yes, it's probably just me.

[Choco51290]

Well, it’s not my internet. 

software os 13.0.0 build 24056-95 and when I look for an update it tells me I am up to date.

Roku model 9120RW

As you seem to be the all-knowing apparently casting aspersions, perhaps you can Devine the answer as to why this doesn’t work on my system!

[Wharris26]

How do you know the app is working for most others? You cannot know that.  Your statement is not valid