Solving playback issues

[poisonsap]

This past weekend I just switched out my old Roku for the streaming stick 4K on my Samsung TV. It worked great with all my apps for the first 2 days. Now all I can do is open the apps. When I try to navigate and play a video it just freezes.  I’ve tried Netflix, AppleTV, YouTubeTV, and Max. All failed to play anything before freezing.

I did the steps recommended around restarting the router and the device. Did nothing. I’m drawing a blank at things to try.

[RokuERey · Accepted solution]

Hi @poisonsap,

Greetings from the Roku Community!

Thanks for getting in touch and for sharing your report about the issue with multiple-channel playback on your Roku Streaming Stick. This problem may be related to how you are powering the device. If you are currently powering it directly from your TV, please try using a wall outlet or another power source with sufficient capacity, and then try again to see if that resolves the issue.

Thanks,
Rey