Solving playback issues

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MrsHarmon
Newbie

Shows and movies appearing red and dark

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How was this fixed 

 
 
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RokuERey
Community Moderator
Community Moderator

Re: Shows and movies appearing red and dark

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Hi @MrsHarmon,

Thanks for joining us here in the Roku Community!

We understand that you're getting a playback issue and we'd like to be of assistance here.

Here's what you can do.

If this is an issue within a single channel channel itself, you can try the steps below.

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: You can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If this is a multiple playback issue, you can perform a system restart on the device by navigating to Settings > System > Power (if available) > System restart.

For additional support, you can check it here: How to resolve a channel playback issue.

Thanks,
Rey

 

 

ERey.
Roku Community Moderator

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RokuERey
Community Moderator
Community Moderator

Re: Shows and movies appearing red and dark

Jump to solution

Hi @MrsHarmon,

Thanks for joining us here in the Roku Community!

We understand that you're getting a playback issue and we'd like to be of assistance here.

Here's what you can do.

If this is an issue within a single channel channel itself, you can try the steps below.

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: You can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If this is a multiple playback issue, you can perform a system restart on the device by navigating to Settings > System > Power (if available) > System restart.

For additional support, you can check it here: How to resolve a channel playback issue.

Thanks,
Rey

 

 

ERey.
Roku Community Moderator
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