Solving playback issues

[jdubbb]

Today my tv randomly started rewinding everything i try to watch on its own. I thought it was the remote so i took the batteries out and the tv was still doing it on its own. Its super frustrating as i have factory reset, went into recovery mode , changed outlets, and reset the tv many times. Yet it continues to rewind on its own. I can’t even type in usernames to login to stuff because it deletes something as soon as i type it!!! Has anyone else experienced this or can help

[makaiguy]

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems.

Depending on your Roku model you'll find the "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.

[720710]

I've rebooted, restarted My tv 4 times and keeps rewinding regardless

[RokuERey]

Hi @720710,

From the Roku community, welcome!

We appreciate your communication and the troubleshooting work you did. We would appreciate additional information about what's happening and how to separate this case.

Tell us, please.

• When did you start seeing the issue occur?
• Did you receive any updates that might be related to this?
• Are you seeing this behavior all across the platform or in an isolated case on a specific channel?

Please tell us more about this so that we can further assist you.

Thanks,
Rey

[XM]

Mine has been doing same thing did you get yours fixed?

[RokuJanadeeK]

Hi @XM,

A warm welcome here at the Roku Community!

We understand that you're having issues with your Roku device. We'd like to help.

Could you provide us with the following details requested by @RokuERey in the above post? We'd like to look closely into this. For initial troubleshooting steps, we would recommend a system restart on your device.

Please let us know what you find out.

All the best,
Janadee