Solving playback issues

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jdubbb
Newbie

Tv keeps rewinding 15secs

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Today my tv randomly started rewinding everything i try to watch on its own. I thought it was the remote so i took the batteries out and the tv was still doing it on its own. Its super frustrating as i have factory reset, went into recovery mode , changed outlets, and reset the tv many times. Yet it continues to rewind on its own. I can’t even type in usernames to login to stuff because it deletes something as soon as i type it!!! Has anyone else experienced this or can help

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1 Solution

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Tv keeps rewinding 15secs

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Hi @XM,

A warm welcome here at the Roku Community!

We understand that you're having issues with your Roku device. We'd like to help.

Could you provide us with the following details requested by @RokuERey in the above post? We'd like to look closely into this. For initial troubleshooting steps, we would recommend a system restart on your device.

Please let us know what you find out.

All the best,
Janadee

Nadee K.
Roku Community Moderator

View solution in original post

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5 REPLIES 5
makaiguy
Community Streaming Expert

Re: Tv keeps rewinding 15secs

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These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems.

Depending on your Roku model you'll find the "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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720710
Newbie

Re: Tv keeps rewinding 15secs

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I've rebooted, restarted My tv 4 times and keeps rewinding regardless

 

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RokuERey
Community Moderator
Community Moderator

Re: Tv keeps rewinding 15secs

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Hi @720710,

From the Roku community, welcome!

We appreciate your communication and the troubleshooting work you did. We would appreciate additional information about what's happening and how to separate this case.

Tell us, please.

  • When did you start seeing the issue occur?
  • Did you receive any updates that might be related to this?
  • Are you seeing this behavior all across the platform or in an isolated case on a specific channel?

Please tell us more about this so that we can further assist you.

Thanks,
Rey

ERey.
Roku Community Moderator
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XM
Newbie

Re: Tv keeps rewinding 15secs

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Mine has been doing same thing did you get yours fixed?

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Tv keeps rewinding 15secs

Jump to solution

Hi @XM,

A warm welcome here at the Roku Community!

We understand that you're having issues with your Roku device. We'd like to help.

Could you provide us with the following details requested by @RokuERey in the above post? We'd like to look closely into this. For initial troubleshooting steps, we would recommend a system restart on your device.

Please let us know what you find out.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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