Roku Community

brittanica25 · ‎03-16-2024

my Roku streaming stick is showing ‘not connected’ on the home screen. There are no apps showing and i am unable to use the remote to move up and down or do anything.

renojim · ‎03-16-2024

What's the model number of the stick written on it somewhere? If it's a model that has the Wi-Fi receiver embedded in the USB cable then it won't work without that cable. If you have a rechargeable remote, make sure it's charged. If your remote takes batteries, try new ones. Finally, you may need to pair the remote again.

How to set up your Roku® voice remote | Official Roku Support

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renojim · ‎03-16-2024

What's the model number of the stick written on it somewhere? If it's a model that has the Wi-Fi receiver embedded in the USB cable then it won't work without that cable. If you have a rechargeable remote, make sure it's charged. If your remote takes batteries, try new ones. Finally, you may need to pair the remote again.

How to set up your Roku® voice remote | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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Solving playback issues

Roku Not Connected—4k Streaming Stick

Crash

General Playback Issue

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Re: Roku Not Connected—4k Streaming Stick

Re: Roku Not Connected—4k Streaming Stick