Solving playback issues

[brittanica25]

my Roku streaming stick is showing ‘not connected’ on the home screen. There are no apps showing and i am unable to use the remote to move up and down or do anything. 

[renojim · Accepted solution]

What's the model number of the stick written on it somewhere?  If it's a model that has the Wi-Fi receiver embedded in the USB cable then it won't work without that cable.  If you have a rechargeable remote, make sure it's charged.  If your remote takes batteries, try new ones.  Finally, you may need to pair the remote again.

How to set up your Roku® voice remote | Official Roku Support