Solving playback issues

[cchabot2002]

I live in the Boston MA area.  I have very local app on my devices but, when I try to open it gives me a message cannnot connect to network (cancel or retry).    The issue is, I have network connection because I can get on all my other streaming apps without a hitch in both my living room and bedroom.   Am I missing something?  I don't know what to do.  I have uninstalled the channel app and reinstalled it.  Still get the same message.   Any one have any ideas?   Thanks!   Carolyn  

[RokuEmmanuel-D]

Greetings from the Roku Community, @cchabot2002!

We understand that you're experiencing trouble streaming the Very Local app on your Roku, and we'd like to assist you in getting your backup and running. 

Have you tried connecting to a different network, such as a mobile hotspot, to isolate the issue? Also, have you tried other channels if they encounter the same behavior? Furthermore, will the error occur on the shows or live options on the app? 

In the meantime, you may visit this support article: How to resolve a channel playback issue.

Please let us know what you find out. 

All the best,
Emman

[makaiguy]

@cchabot2002-

After removing the channel, but BEFORE reinstalling it, did you RESTART** your Roku to clear its memory cache?  Without the restart you may not get a clean reinstall. This is not a cure-all but at least it will assure you of having an uncorrupted copy of the current channel app.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.