Solving playback issues

[studlygrk]

@RokuJohnB read all the posts in this discussion. It will answer all your questions.

[Gtsoulos]

We get a very brief message that says "checking subscriptions", and then it reverts back to the home screen. Our subscription is current.

It has been like this for a few days. The location of the app has also moved on the home page from where it used to be. 

[RokuJanadeeK]

Hi Community users!

Thank you for reporting this issue here in the Roku Community.

We understand your frustrations regarding this channel issue. Please be informed that our team is currently aware of the issue and is doing an on-going investigation. To help them look into this closely, kindly provide us with the following details:

1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
3. Total Greek TV build version.
4. What troubleshooting steps you have taken so far?

In the meantime, we'll also suggest trying the steps below, just to check if there will be differences in streaming:

• Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
• Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
• Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel.

We are hoping for your response.

All the best,
Janadee

[devnullpointer]

@Babis_80 @Gtsoulos @RokuJanadeeK Read my reply...
https://community.roku.com/t5/Channels-viewing/Total-Greek-TV-is-not-working-for-me/m-p/964179/highl...

[Firegal401]

I am trying to load my app(subscription) but just kicks me back to the home screen.

[renojim]

There's a few threads about this app.  There's a known bug that will hopefully be fixed with the next update that should come out Monday.

[Firegal401]

It would be great if there was an error message rather than nothing.

[Babis_80]

still the same problem, and no update available yet. is there any information when the update will be available, thanks 

[devnullpointer]

@Babis_80 check my link two posts above..

[panosikonomou80]

Hello,

When I press the star* button, Remove Channel is not on the list. Is there a different way to remove the channel?