Solving playback issues

[bipbop13]

Hello, this might be an old subject, but I had to write. I have a 3-month-old Roku brand TV. It was working perfectly until 7–10 days ago. Now it's lagging & buffering. Apps will buffer, and when I use the live & Roku TV option, the channel will say what's on, but I have to wait 5–10 seconds more for the picture to show up.

Now I tried everything from resets to secret menus, resetting my wireless, checking my wireless connection. Everything mentioned in tips & tricks from the Roku site to YouTube. Nothing worked.

Today, I asked my downstairs neighbor who has an older Roku stick, and he said he's having the exact same problem, so I'm not crazy. Some recent Roku update must be the culprit, and I'd like to know first if they even know about it, and second, when they plan on fixing this? Thanks in advance for any replies and/or info.

[RokuTakashi]

Hi, @bipbop13 

Thanks for posting here in the Roku Community.

We understand your concern regarding the issue you have encountered with your Roku TV, and we appreciate your efforts in taking the time to resolve the issue. For this matter, we'd like to collect further information for our team to review this. Can you please provide the details below:

• Specific behavior of the issue. Does this happen to a specific channel or throughout the Roku platform?
• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

We look forward to hearing back your response along with the information we have requested. Once we gather the details, our team can work on the issue and provide a resolution.

Best wishes,
Kash

[bipbop13]

Hello, The 5-10 second delays happen with Roku channels, when I'm changing them. The apps like Tubi & Pluto buffer before showing the main menu.

Model #43R4AX, Hardware ID-G845X, Serial Number-X01200WK6PDE, Software Version-13.1.4-Build 1512ET, Device ID-SONR43CK6PDE.

Live TV-The Roku Channels, Tubi Version 3.3-Build 4, Plex Version 7.25-Build 14, Fandango At Home Version 1.2 Build 9, Roku Channel Version 9.3 Build 10, Prime Video Version 15.3 Build 2024082810, Freevee Version 1.2 Build 1800

Issue Report Tracker ID-DE-377-137

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @bipbop13!

We appreciate you providing all the details necessary to start the investigation process. 

In addition, have you tried connecting your Roku TV to an alternative network such as a mobile hotspot? If not, we recommend doing so to see if that improves the lagging and buffering issues with your Roku TV. 

You can also check out this support article on how to improve the Wi-Fi or wireless internet connection.

Let us know if that works for you. 

All the best,
Emman

[bipbop13]

have already done these suggestions with no improvement. Like I said, I believe it's an update glitch on Roku's end, because my neighbor downstairs is having the exact same issues. We do not share wifi.