Solving playback issues

[Ja001fl]

The new Tubi app locks up and then reboots Roku device. This has happened on 3 Roku devices

[Ja001fl]

I did a system update and Tubi still fails

[RokuCarly · Accepted solution]

We're grateful to have you here in the Roku Community, @Ja001fl!

It is highly appreciated that you've brought this to our attention and we'd be more than happy to suggest some troubleshooting steps to help you get back on streaming the Tubi channel. 

May we first know if this is the only channel affected by this? If so, kindly follow the steps provided below to help you troubleshoot:

• Remove channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
• Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
• Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Kindly make sure to follow the steps precisely to work. After doing so, kindly highlight the channel tile of Tubi and press the star (*) button on your remote to update it.

Please let us know how it goes and we'll continue assisting you from there. Hope this helps!

Best regards,
Carly

[Arm1]

Why do you keep repeating yourself like a parrot when what you say doesn't work?  Put some effort into fixing this issue. My God.

[RokuEmmanuel-D]

Thank you, and welcome to the Roku Community, @Arm1.

We appreciate you for bringing this to our attention. We'd like to help you with your concern in any way we can. 

Will you please provide additional information on your concern so that we can investigate it thoroughly and provide a more accurate resolution? Are you also experiencing the same issue with Tubi? If so, when did you first notice it, and what troubleshooting steps have you tried to resolve this issue? 

With more details, we can isolate the issue and determine the root cause of the problem. 

Let us know more about it, and keep us posted.

Regards,
Emman

[Arm1]

You already know what the problem is. It has been repeated and posted many many times on this forum already that the Tubi app closes anytime something is played.

You keep repeating the same process to try to fix the issue and there is no fix yet so there's something else going on. How about you guys try to actually figure it out instead of posting the same stuff over and over again. 

These canned responses that you offer are completely useless.

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Arm1.

We truly understand your frustration about the issue, and we'd like this to be resolved with you so we can get you back to watching what you love. 

To move forward with the investigation, please supply us with the following details below: 

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version

We are anticipating your prompt response.

Sincerely,
Emman